Frequently Asked Questions

Learn more about this revolutionary program that is savings Americans  on their prescription medications.


What is an Acute medication?

An acute medication is a medication for a short-term condition, or a medication needed Immediately.

What is a Chronic medication?

A chronic medication also known as a maintenance medication.  These medications are used for an ongoing medical condition or a long-term condition.

What is the definition of Clinicians Rx formulary?

The Clinicians Rx formulary is a list of generic prescription medications that offer the greatest overall value on Acute and Chronic medications.

What if my medications aren’t on the acute or chronic formulary?

If your medication isn’t on the Acute formulary or Chronic Formulary you can take your prescription to a retail pharmacy and present your prescription card and you will receive the negotiated price.

How do I get my medications to Clinicians Rx delivery?

Your doctor can escribe, fax or call in your prescriptions directly to Clinicians Rx Home Delivery Service.  Our staff will receive the prescription and contact you to verify personal and payment information. 

NPI # 1356814529 | NCPDP 3686675 | Fax Number 330-753-7840 | Phone 800-944-8521

How can my doctor get my prescriptions to Clinicians Rx Home delivery?

The options for getting a prescription to Clinicians Rx Home delivery are:

1. Have your physician call in your prescriptions at 800-944-8521, option 2 for the pharmacy

2. Have your Physician e-scribe your prescription (send electronically using the information for Clinicians Rx NPI: 1356814529

3. Have your Physician fax your prescription to the fax# 855-636-5473

4. Have Clinicians Rx call your pharmacy to transfer your prescription.

5. Mail in your prescriptions to the Address below:

Clinicians Rx | 947 W. Waterloo Rd. | Akron, OH 44314

Please contact Clinicians Rx customer service should you need more assistance at 855-822-0463.

How do I know if my medication is an acute or chronic medication?

You can visit our website at and go to drug pricing.  This information is also in the Welcome Member Booklet that you received  or you can call our Customer Service at 855-822-0463 and they can assist you also

How much is my medication going to cost me if it isn’t on the formulary?

You will need to take your prescription to a retail pharmacy, and they will need to process the prescription to obtain the negotiated price. Go to and click on Medications & Supplies and you will find the Pharmacy Locator to see which retail pharmacies our in our network.

What do I do if my mailing or shipping addresses changes?

For a change in your mailing address you will need to contact your group and let them know the change.  If your shipping address changes you can contact our Customer Service at 800-944-8521 and they can make the shipping address change for you.

What is Clinicians Rx’s Customer Service phone number?

The phone number is 800-944-8521

How long will it take to get my medications from Clinicians Rx Home Delivery?

Once a valid, legal prescription is received and you have completed the Patient Order Form which is located on our website and long into Member Resources or mail in the Patient Order Form that you received in the mail you should expect 5 business days of processing time.

What is the Save on Diabetes program?

The SaveOnDiabetes Program is another added value that is offered through Clinicians Rx Home delivery.  Many oral diabetic medications and a Glucometer Kit with supplies is available for FREE.  The Kit includes a FORA Glucometer, 50 Testing strips, a lancet device, lancets and control solution.  Supplies are refilled for a minimal cost only through Clinicians Rx home delivery service.  

If you cannot find your medication listed on any of Clinicians Rx formularies, they can still be obtained using the pharmacy card at the retail stores, for a lower contractual rate at a 100% payment.  

Also, you may always contact Clinicians Rx Customer Service number 800-944-8521 to answer any questions you may have and help you with understanding the pharmacy benefit.

How can I find what OTC’s are covered and how much they are?

The Clinicians Rx OTC formulary consists of some of the most commonly used medications that do not require a prescription.   Go to the home page and click on the menu for Medications and Supplies tab to see the Over-The-Counter medications and pricing.  To order these, OTC’s you may contact the Customer Service at 800-944-8521

How do I get my medications transferred from my retail pharmacy to Clinicians Rx home delivery?

If you need to transfer a prescription, we initiate a prescription request from your local retail pharmacy or physician, and have it transferred to Clinicians Rx. If there are any issues facilitating the receipt or transferring your prescription to our pharmacy, we will reach out to you via email and or phone to get your assistance.

What is pharmacy coaching?

Our team of customer service representatives and Licensed Pharmacists will educate members on possible medication options and opportunities to save additional money when available.  We will consult with your and your doctor to inform you of the alternatives and help make the best decision for your personal and financial health.

What is Clinicians Rx hours of operation?

The pharmacy hours are:

Monday-Friday 8:00 a.m. – 7:00p.m. Est

Saturday 8:00 a.m.-2:00 p.m. Est

The customer service hours are:

Monday-Friday 9:00 a.m. – 7:00p.m. Est

Saturday 8:00 a.m.-2:00 p.m. Est

Is this a discount card?

This isn’t a discount card this is a membership card.

  • "Clinicians Rx is fantastic! Until I found it online, I had stopped filling my prescriptions completely, the sheer cost of them made it impossible for me to take them. With this program, I can afford my medications and still afford to buy groceries. It is truly a lifesaver for me and my family."

    Andrew Behringer


Your Doctor Can Easily Get Us Your Prescription! Getting your order to us is as easy as sending to your local pharmacy. Simply Call, Fax, Mail or ePrescribe it in, and it will be shipped to your home for FREE!


Are you or someone in your family not feeling well? You can get over 125 medications the same day at over 64,000 pharmacies nationwide, for only $5.00!

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